Error

How can this happen?

  • The customer has gone over their daily limit
  • The bank has stopped the payment for some reason
  • Credit Card may have been Stolen
  • Insufficient Funds

Solution

To view a transaction declined error code:

    1. Log into your IntegraPay account
    2. Select Transaction > Transaction Search
    3. Select your preferred date range
    4. Click 'Search'
    5. Click 'View Receipt'

Note: You will then need to follow up your customer advising them of the payment failure and process the payment manually as failed payments will not retry.  Failed payment will only retry if the network is unavailable.