Applies to: Xero, QuickBooks Online

Error

How can this happen?

This error occurs when there are changes in your Chart of Accounts in Xero/QuickBooks Online which affect the merchant settings.

Solution

      1. Click "Configure"
      2. Select Merchants
      3. Click on Edit this Account Merchant icon
      4. Ensure that you have the Correct Accounts in the Merchant Configuration screen.
      5. Click Save
      6. Reprocess the Payment

Configure Merchant Account

Refer to this Article to learn more about Merchant Configuration Configure Merchant Accounts